Support of bespoke applications is a key Aptus service
Aptus has provided support of customers’ Microsoft SharePoint and EMC2 Documentum document management applications since the inception of the company. Support has developed to become a core service: We are currently supporting more than 10,000 users in more than 30 locations around the globe.
Every organisation has a different need for application support. We offer a range of frameworks for support that we adapt to the requirements of each of our customers. This includes application support, infrastructure support and user help desk, scaled to the hours of coverage that you need. Our dedicated support operatives all have broad IT experience coupled with in depth knowledge of SharePoint and Documentum as well as excellent customer facing skills.
Experience with all layers of the “solution stack” is a key enabler of problem solving. Besides the document management software and its allied technologies, Aptus can help troubleshoot platforms, databases, networks, tools, security, policies and processes. We are used to working with our customers’ internal and external infrastructure support teams to provide a complete and integrated service to users.
Aptus offers a brief support audit as a separate service providing you with a support “health check” with recommendations for improvements and further investigation. The support audit is performed over two days by an experienced Documentum consultant and involves no further obligation on your part. The conclusions from the support audit will be used to design the support service if you decide to partner with Aptus for Documentum support.