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Knowledge management

Find the right ideas to share and make them easily discoverable

Your organisation produces a constant stream of valuable content. Knowledge management is the process of identifying the most valuable, forward-thinking, best practice output and making it available to other people so that the organisation may further profit from the best ideas. As the pool of knowledge grows, it also necessitates processes to identify and make obsolete the content that has been superseded by better ideas and the content that is no longer relevant given the business environment. 

Again, tagging your content is at the core of the process. Only by knowing what issues are being discussed can you identify, in turn, the subjects to focus on and the related content. Part of the knowledge management process is to re-enforce the ability to extract value from the best content by subjecting it to further review and in-depth profiling.

The final challenge in knowledge management is how to facilitate discovery of relevant content given the context of work. Focus should be on finding, not necessarily on searching although much can be achieved with a powerful search engine and search-optimized content. Knowledge monitoring and alert tools are available to pro-actively draw attention to relevant content when working with new and challenging issues. 

As such, Knowledge management relies on information asset management while at the same time being a central discipline of it.


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