Our client, a global engineering organisation, had made a significant commitment to Documentum with in excess of 7,000 users across the globe. Their in-house development and support team were often swamped with day to day demand and required access to quality Documentum Support and Development people to help them to cope with peaks in their workload.

The Aptus solution was to supply a package of consulting days, to be called off as required. The Aptus consultants operated as an “implant” within the client’s team. The workload was reviewed on a monthly basis to determine the appropriate level resource to be called of from Aptus. The Aptus team adopted the client’s methodologies and tasks performed included Documentum version 5 to version 6 upgrade, development of new WebTop functionality, system performance tuning and enhancements and training of in-house staff.

Aptus enabled the clients IT Group to be responsive to end user demand and to deliver on its Service Level Agreement without increasing permanent headcount. The result was improved end-user perception of the Documentum system and an increase in in-house skills enabled via knowledge transfer.