For all your hardware and software components
We provide help desk facilities to all our customers that have support contracts with us. The level of support is optimised to match the specific needs of the customer. This can vary from UK business hours, application only support through to full 24/7 support for the entire infrastructure stack. Customers have the ability to raise support request by email, telephone or online with Service Level Agreements in place to control response and resolution targets. Our incident management process ensure customers are kept appraised of progress every step of the way.
Organisations that are not customers of our document management software can also benefit from our expertise and support processes by taking advantage of our help desk facilities. Our services can tailored to dovetail with your existing support processes and systems if required. Alternatively, we can provide a complete, standalone service for a one-stop solution, handling the entire process from initial user request to final resolution. We liaise with all parties and coordinate activities to ensure minimise disruption to users.