Aptus has provided support of clients’ Documentum-based applications since the inception of the company. Support has developed to become a core service: We are currently supporting more than 10,000 users in more than 30 locations around the globe.

Every organisation has a different need for Documentum application support and maintenance. We offer a range of frameworks for support that we adapt to the requirements of each of our clients. This includes application support, infrastructure support and user help desk, scaled to the hours of coverage that you need. Our dedicated support operatives all have broad IT knowledge coupled with deep Documentum knowledge and customer facing skills.

Experience with all layers of the Documentum “stack” is a key enabler of problem solving. Besides Documentum and its allied technologies, Aptus can help troubleshoot platforms, databases, networks, tools, security, policies and processes. We are used to working with our clients’ internal and external infrastructure support teams to provide a complete and integrated service to users.

Aptus offers a brief support audit as a separate service providing you with a support “health check” with recommendations for improvements and further investigation. The support audit is performed over two days by an experienced Documentum consultant and involves no further obligation on your part. The conclusions from the support audit will be used to design the support service if you decide to partner with Aptus for Documentum support.

Download the data sheet on Bespoke Documentum support or contact us to discuss in more detail how you can address your Documentum support challenges.